We are located in Mumbai,India.

Bandra +91 22 66949876

Weekdays : 7.30 am to 7.30 pm | Sundays : 8 am to 12 noon

Marine drive +91 22 26410500

Weekdays : 8 am to 6 pm


  • Quality Assurance and Quality Control

    From the moment a test is ordered, attention to detail becomes an issue critical to the quality of your lab results.

    To make it easier to see all the points where quality is monitored - and the areas where the quality of your input is important - we have divided the tasks into three main phases:

    Pre-Analytical Activities : what happens when the test is ordered and the sample is collected

    Analytical Activities : what happens in the lab where the test is conducted

    Post-Analytical Activities : what happens between the time the test is run and the results are reported

    Reliability of test data is high because attention to quality is paid every step of the way: Test is ordered --> Sample is collected --> Test is run --> Results are reported

    At Disha Pathology Services, we adhere to comprehensive quality assurance programs to create the uniform high quality that makes lab data reliable. While not infallible, each lab's quality control program rigorously defines requirements for staff proficiency, equipment maintenance and monitoring, and other standards of operations.

    Pre-Analytic Activities: Where Quality Originates

    From the moment a test is ordered, quality becomes an issue critical to the outcome. Quality assurance procedures extend to the following areas:

    • Test ordering process
    • Specimen collection procedures
    • Transport to the lab
    • Specimen handling and storage
    • Completeness of patient information

    Automated ordering systems are increasingly used to minimize errors in sample collection and test requests. Well-organized computer screens allow quick input of test orders, minimizing the chance for misunderstanding and error.

    Important : A patient who does not follow preparation instructions or provides insufficient information to the physician undermines the entire quality assurance effort for a specific test.

    Analytic Activities: Proceeding with Utmost Care

    In the lab where the specimen is analyzed, quality assurance procedures guide and monitor all related activities, including the following:

    • Instrument maintenance and operation
    • Test reagents
    • Supplies
    • Personnel
    • Actual test performance

    Where procedures can be automated, human error can be minimized. Many test methods use automated analyzers. Most instruments have internal computer systems to detect malfunctions.

    Post-Analytic Activities: Reporting with Quality

    As test results are made available, work quality continues to be monitored in areas such as the following:

    • Report sent to appropriate party
    • Timely reporting of data
    • Reference ranges included
    • Immediate notification of results exceeding "critical limits"

    Important Conclusions

    The Careful Clinician

    Laboratory testing is a science professionally conducted with rigorous statistical analysis and quality controls. But medical diagnosis has been called an art, a clinical reasoning process, not always clear cut, which relies on information from multiple sources. Medical testing is an important component in the diagnostic tool kit, and very often an invaluable tool, but it is most reliable when used in conjunction with other meaningful data collected in the diagnostic process.

    ...and The Careful Patient

    You can put great trust in the data generated by today's exacting medical tests. A caveat to remember is that a diagnosis and treatment plan for a serious disease should never be based on a single medical test. Test findings are just one of the pieces of the diagnostic puzzle. Please follow test preparation instructions carefully and tell the person collecting your sample about any exceptions you made.

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